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Welcome to Graceful Home Touch

These Terms and Conditions govern your use of www.gracefulhometouch.com (“Website”) operated by Home Decor Discounts (“we”, “us”, or “our”). By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part, please refrain from using our Website.

1. Our Customers

Graceful Home Touch serves discerning homeowners and interior enthusiasts seeking premium artificial plants, elegant home textiles, and sophisticated décor accessories. Our products are designed for those who appreciate quality craftsmanship and timeless style in home furnishings.

2. Product Information

2.1 Product Range

We specialize in:

  • Artificial plants and trees (orchids, palms, bouquets)
  • Bedding and linens (duvets, pillowcases, children’s bedding)
  • Home accessories (cushions, throws, door hardware)
  • Window treatments (curtains, blinds)

2.2 Product Descriptions

We make every effort to accurately display product colors, dimensions, and materials. However, slight variations may occur due to:

  • Individual monitor settings
  • Natural material characteristics
  • Manufacturing processes

2.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All bedding products (duvets, pillowcases, children’s bedding)
  • Duvet covers (including Egyptian cotton and children’s duvet covers)
  • Cot bed & pram sheets

Exceptions are made only for faulty items or products not as described.

3. Ordering Process

3.1 Placing an Order

By placing an order, you:

  • Confirm you are legally capable of entering binding contracts
  • Warrant all provided information is accurate and complete

3.2 Order Confirmation

After placing an order, you’ll receive:

  • An automated order acknowledgment (not a contract)
  • A follow-up confirmation email when we dispatch your order

3.3 Order Changes & Cancellations

Requests for order modifications must be made within 2 hours of placement by emailing [email protected]. We cannot guarantee we can accommodate changes once processing begins.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Payment Security

All transactions are processed through PCI-DSS compliant payment gateways. We do not store your full payment details on our servers.

4.3 Pricing & Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

  • Material cost changes
  • Currency fluctuations
  • Administrative errors (we will contact you if this occurs)

5. Shipping Policy

5.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

  • Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

We ship worldwide except to:

  • Certain remote areas
  • Parts of Asia (as determined by our carriers)

5.4 Delivery Responsibilities

Once delivered to your specified address, risk of loss passes to you. You are responsible for:

  • Providing accurate delivery information
  • Checking goods upon delivery
  • Reporting any damages within 48 hours

6. Returns & Refunds

6.1 Return Eligibility

To qualify for returns (where applicable):

  • Request must be made within 15 days of delivery
  • Items must be unused, in original packaging with all tags
  • A copy of your order confirmation must be included

6.2 Return Process

  1. Email [email protected] for authorization
  2. Await RMA number and instructions (within 2 business days)
  3. Ship items to our Portsmouth studio using trackable service

6.3 Refund Processing

Refunds are issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return results from our error.

7. Intellectual Property

All content on this Website, including:

  • Product designs
  • Photography
  • Text content
  • Graphics
  • Logos

are the exclusive property of Graceful Home Touch and protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. Liability Limitations

8.1 Product Use

Our artificial plants are designed for decorative purposes only. We are not liable for:

  • Any allergic reactions
  • Improper use of products
  • Modifications made after purchase

8.2 Website Use

We strive to maintain uninterrupted service but cannot guarantee:

  • Complete absence of errors
  • Continuous availability
  • Freedom from viruses

Important: Our total liability for any claim related to these Terms shall not exceed the purchase price of the relevant products.

9. Privacy & Data Protection

Your privacy is important to us. Please review our separate Privacy Policy detailing how we collect, use, and protect your personal information in compliance with GDPR.

10. General Provisions

10.1 Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

10.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance.

10.3 Contact Information

For questions about these Terms:

Graceful Home Touch
39 Fratton Rd
Portsmouth, GB PO5F 8BD
Email: [email protected]